We built this for Origin Energy
This isn't a slide deck. It's a working AI agent handling billing queries, moving house, move-ins, solar & Origin Loop, LPG, financial hardship, and more — using Origin's actual products and policies. Try it.
Try the Chat Agent
Ask Origin's AI anything a real customer would. It searches a real knowledge base and responds in real time. Try one of these:
- Why is my bill so high this quarter?
- I'm moving to a new property — can you set up my electricity?
- How do I move my Origin service to a new address?
- What's my solar feed-in tariff and when do credits appear?
- I'm struggling to pay my bill — what options do I have?
- How do I order an LPG bottle exchange?
Widget appearance, greeting, and suggested questions are fully customisable.
Call Origin's AI Agent
Same knowledge base, same logic — just over the phone. Call to hear what Origin's customers would experience.
+61 483 934 438 AU number • Available 24/7Voice greeting and persona are fully customisable.
What Lorikeet can deliver for Origin Energy
4.5 million customers call and chat Origin every year. Here's what Lorikeet can handle for them.
Natural Conversations
Customers ask in their own words — "why is my bill so high?" or "I'm moving next week." Lorikeet understands context, handles follow-ups, and resolves issues end to end.
Real Integrations
In production, Lorikeet connects to Origin's billing and account systems to surface real balances, usage history, and solar credits — not canned responses.
Compliance Ready
Built for regulated utilities. Safety controls for financial hardship, safety emergencies, and vulnerable customers — built in from day one, not bolted on.
Natural Language Workflows
Define support processes in plain English. No code required. Update tariff policies, moving house processes, or LPG delivery rules instantly — no engineering tickets.
Voice + Chat + Email
Same AI brain across every channel. Customers get consistent answers whether they call, chat, or email — 24/7, no wait times.
Deploy in Days
This entire demo — 7 support processes, 70+ knowledge base articles, voice and chat channels — was built in hours. Your production launch can be just as fast.
How we built this for you
This demo? Built from scratch for Origin Energy using publicly available product and policy information.
Loaded Your Knowledge
Origin's product lineup, tariff structures, hardship programs, and support policies — structured into a searchable knowledge base. The AI retrieves answers in milliseconds.
Wrote Your Workflows
Billing disputes, move in, moving house, solar & Origin Loop, plans & switching, financial hardship, LPG support — 7 support processes, all in plain English, no code.
Added Safety Controls
Financial hardship detection, safety emergency handling, no rate-quoting — compliant by default, because energy retail requires it.
Went Live
Chat and voice are working right now. Email and SMS work the same way when you're ready to roll out further.
Your customers can call too
Same AI, same knowledge base — just over the phone. Call now to experience what Origin's customers would hear when asking about bills, moving, or solar credits.
+61 483 934 438AU number • Available 24/7
See exactly what we built
Everything is transparent. Open the Lorikeet sandbox to explore the support processes, knowledge base, and safety rules powering this demo.
7 Support Processes
Billing & high bills, move in, moving house, solar & Origin Loop, plans & switching, financial hardship, LPG support — written in plain English, not code.
70+ Knowledge Base Articles
Billing, solar, plans, hardship, LPG, moving, internet, safety, concessions, meter reads, and more — the AI searches these instantly to answer any customer question.
Safety & Compliance Rules
Financial hardship detection, safety emergency escalation, no specific rate-quoting — compliance built in from the start, not added as an afterthought.
Three customers, built into the demo
The sandbox includes three pre-built customer profiles. Each one unlocks a different part of Origin's support experience — try the chat as any of them.
Sarah Thompson
Lives in Sydney, NSW. Has electricity and gas with Origin. Typical suburban household.
- High bill queries
- Payment extensions
- Direct debit changes
- Plan comparisons
James Nguyen
6.6kW solar system with a Tesla Powerwall battery. Enrolled in Origin Loop virtual power plant.
- Solar feed-in tariffs
- Origin Loop credits
- Solar Boost plan
- Battery export caps
Margaret Wilson
Rural customer using LPG for cooking and heating — no piped natural gas available in her area.
- Bottle exchange orders
- Urgent out-of-gas delivery
- Delivery tracking
- LPG equipment fees
How Lorikeet works
No code required. Your team can build and update AI support agents directly.
1 Create Workflows
Workflows are your support processes written in natural language. Tell the AI what to do step by step:
Step 2: Search knowledge base for bill explanation
Step 3: Provide a clear breakdown with next steps
Step 4: Offer a payment extension if needed
Lorikeet understands context, handles edge cases, and follows your instructions precisely.
2 Connect Your Systems
Tools let the AI take real action — look up account details, submit service requests, track delivery status. Connect any API:
- Energy billing and account system
- Customer portal API
- Solar monitoring platform
- LPG delivery tracker
No code required — just configure the endpoints and let Lorikeet handle the rest.
3 Add Your Knowledge Base
The knowledge base gives your AI instant access to your policies, FAQs, and documentation:
- Import from existing help centres
- Scrape public documentation automatically
- Create manual articles for edge cases
- Tag content for relevance
The AI retrieves relevant articles automatically — no training or redeployment required.
4 Test and Deploy
Lorikeet provides built-in testing tools to validate your AI before going live:
- Simulations with mock customer profiles
- Test tickets for QA
- Safety rules for compliance and regulatory requirements
- Gradual rollout controls
Deploy to chat, voice, email, or SMS — same AI brain across every channel.
Ready to Add the World's Best CX AI?
Connected to your actual customer data. Handling your real support volume. This sandbox is just the start.